How it works
One enquiry, all the way through.
Nothing here is a demo path. This is the route an enquiry takes at Hypedome, our own brand, every day - and the same route it takes at yours once Verk is set up around how you already sell.
- 01
It arrives
An enquiry comes in: website form, live chat, email, Instagram, a trade portal, a phone call. Rikke answers it, in the language it was written in, from verified knowledge.
Rikke · Chat - 02
It becomes a record
The conversation lands in one customer record. If this person already emailed you in March, it is the same record - not a duplicate. Everything they have ever asked is attached.
Anders · CRM - 03
It gets qualified
Project, timeline, trade or retail, budget range. Scored against the customers you actually win, so the queue is ordered by intent rather than by arrival time.
Anders · CRM - 04
It gets answered properly
A reply is drafted in your voice with the right specs, prices and lead times. You read it and approve it. It sends. The follow-up is already scheduled.
Anders · CRM - 05
It gets in the diary
When the conversation is ready for a person, Lars offers real slots, books the call or showroom visit, sends the invite and chases the confirmation.
Lars · Cal - 06
It stays honest
Kerstin watches what the team is telling customers. Contradictions get flagged; questions nothing can answer become a gap for a human to fill once.
Kerstin · Vault
Where you stay in charge
Agents execute. You decide.
Every agent runs inside boundaries you set, and the decisions that carry commercial weight stay with your team:
- Nothing customer-facing sends without approval, until you choose otherwise
- Quotes above your threshold wait for a human
- Anything the Vault cannot answer escalates instead of improvising
- Every action is logged, attributed and reversible
Most teams start with everything on approval, then loosen the routine cases once they trust what they are reading. That order matters - it is much easier to give an agent more rope than to take it back after a bad week.
Setup
Two weeks, run by us.
Verk is managed infrastructure, not software you configure on a Sunday. We interview your team, map how revenue actually flows, load the Vault with what your company knows, connect your channels and calendar, and set the approval rules with you. Then it runs, and we keep improving it.